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Couldn't find the answer you were looking for? Feel free to contact me at Nirvana Support. – Alice

How to check you've received my order

You will receive an email from us confirming the placement of your order. It is possible this e-mail has ended up in your spam folder.

If the order has been placed successfully, it will show up in your “order history”. The order status will be updated accordingly.

However, there is no confirmation when using the ‘Anonymous Checkout’ - as it is anonymous. If the payment or order goes through post Please take into account that it can take some time to process. Take “How long does it take for me to receive my order?” into consideration,